Hosting and data residency
Ask for the hosting provider, data regions and document storage locations.
How we protect driver data
Your drivers trust you with their licences, passports and Right to Work evidence. Ask our team how SAM handles this data and what documentation is available for your review.
Need to raise a complaint? Read how to make a complaint.
Understand how your data is handled
Discuss these security and compliance requirements with our team before you choose SAM.
Encryption
Request details of encryption in transit and at rest, including the standards used.
Access control
Discuss user roles, access permissions and how access is recorded.
Retention and deletion
Confirm document retention periods and how to request deletion.
GDPR
Review the Privacy Policy and ask how drivers can exercise their data rights.
Sub processors
Request the current list of providers that process driver data.
Incident response
Ask how incidents are handled and when affected customers are notified.
Testing
Request information about security reviews and testing.