What is SAM Onboarding?
SAM Onboarding is a comprehensive platform designed specifically for the last-mile logistics sector. In partnership with Ratnam & Co. Accountants, we provide a unified platform and app that streamlines driver onboarding, ensures compliance, facilitates AI van checks, enables real-time scheduling and incident reporting and features seemless Payments and deductions.
Who can use SAM Onboarding?
SAM serves both logistics carriers (including Amazon DSPs) and drivers in the last-mile delivery sector. Whether you're a business owner managing a fleet or a driver looking for streamlined operations, SAM is designed to meet your needs.
How long has SAM been operating?
SAM launched in March 2024 and has grown exponentially from 5 carriers and 300 drivers to over 75 carriers and more than 7,500 active drivers nationwide.
What makes SAM different from other platforms?
SAM combines driver management, compliance automation, financial services, and real-time operations in one integrated platform. You are in this business to make money, our partnership with Ratnam & Co. Accountants provides unique financial oversight and HMRC compliance support that other platforms don't offer.
How fast is the onboarding process?
SAM enables lightning-fast onboarding - you can add a driver in less than 9 seconds and complete the entire onboarding process in under 9 minutes. Documents are auto-verified and drivers become fully compliant.
What documents are required for onboarding?
The platform requires:
- Driving licence (automatically verified via OCR technology)
- Right to work documentation
- Passport or ID documents
- E-signature capture
Do I need any special equipment or software?
No special equipment is required. SAM works through our web platform and mobile app, which can be downloaded on any smartphone or tablet. Our OCR technology works with standard device cameras.
Is there training provided?
Yes, SAM includes a comprehensive training module with essential safety procedures, compliance requirements, and operational best practices. The training includes interactive elements, quizzes, and takes approximately 25 minutes to complete.
What is AI van checking?
Our AI-powered van checks instantly detect and categorise vehicle damage, enabling quick identification of issues and immediate action for insurance claims or repairs. This automated process replaces manual inspections and reduces processing time.
What documents are required for onboarding?
SAM runs automatic DVLA checks to verify driving licences in real-time, confirming entitlements, points, and disqualifications. You can set this to run weekly or monthly based on your preference
Can I schedule drivers and manage shifts?
Yes, SAM includes intelligent scheduling that enables efficient shift planning, prevents conflicts, and ensures complete coverage while maintaining compliance and performance standards.
What compliance features are included?
SAM automates compliance checks across vehicles, drivers, and audit risks, including:
- Document expiry alerts
- Evidence re-upload reminders
- Accident form submission
- Tax and VAT data storage
- Easily downloadable audit packs
- Real-time dashboard reporting
Is there incident reporting capability?
Yes, SAM captures live incident data through the mobile app, including photos, and uploads it to the platform for real-time visibility and instant claim management.
What financial services does Ratnam & Co. provide?
Ratnam & Co. Accountants, with over 40 years of experience, provides:
- VAT registration and quarterly returns
- Self-assessment tax returns
- Weekly payroll processing
- Business loans and mortgage advice
- Tax optimisation strategies
- HMRC compliance support
- Monthly financial health checks
What is the Flat Rate VAT Scheme?
The Flat Rate VAT Scheme allows you to charge 20% VAT on invoices but only pay 10% to HMRC, keeping the difference. This can significantly boost take-home pay for drivers while maintaining full HMRC compliance.
What is the VAT pot system?
The VAT pot helps you build funds throughout the year to cover income tax and other liabilities. It provides peace of mind, smoother budgeting, and ensures regulatory compliance. Any remaining balance is transferred to you within 30 days when you leave.
What financial services does Ratnam & Co. provide?
Drivers and their families can access exclusive benefits including:
- Discounts from 1000+ major retailers
- 4/7 access to Digital GP services
- Mental health support (up to 8 therapy sessions)
- 12 months free van and motor assist insurance
- 1-2-1 life coaching
- Fuel savings and discounts
- Personalised virtual physio services
- Weekly wellness webinars
How do I access driver benefits?
All benefits are accessible through the SAM mobile app once you're onboarded. Simply navigate to the benefits section and follow the instructions for each service.
What financial services does Ratnam & Co. provide?
Our support team is available Monday to Friday, 9 AM to 5 PM. We provide real-time assistance during business hours with prompt responses and practical solutions.
How can I get help?
You can reach us through:
- WhatsApp chat support through the SAM app
- Email: info@samonboarding.co.uk
- Phone: 0207 372 3576
- WhatsApp messages: 07710392020
Do I get a dedicated account manager?
Yes, every user is assigned a dedicated account manager who provides personalised support for queries related to payments, taxes, compliance, and registration, especially during the onboarding process.
How much does SAM cost?
SAM offers competitive pricing with transparent fee structures. Contact us directly for detailed pricing information tailored to your specific needs, whether you're an individual driver or managing a fleet.
Are there different plans available?
Yes, we offer flexible engagement options that can be customized based on your requirements. You can upgrade or modify your services anytime during the year as your business grows.
Is there a setup fee?
Setup details vary based on your chosen service level. Contact our team for specific information about setup costs and what's included in your package.
Is my data secure?
Yes, SAM prioritizes data security and complies with all relevant data protection regulations. All sensitive information is encrypted and stored securely.
Who has access to my information?
Only authorised personnel involved in your account management have access to your data. We maintain strict confidentiality and never share your information with unauthorised third parties.
How long is data retained?
We retain data in accordance with legal requirements and industry standards. Specific retention periods depend on the type of data and regulatory requirements.
How do I sign up?
Visit our website at www.samonboarding.com or contact us directly. Our team will guide you through the onboarding process and answer any specific questions about your requirements.
Can I get a demo?
Yes, we offer demonstrations of the SAM platform. Contact us to schedule a personalized demo that shows how SAM can benefit your specific operation.
What if I need to cancel or change services?
We offer flexible terms and can accommodate changes to your service level. Contact your dedicated account manager to discuss any modifications to your account.
Contact Information:
Website: www.samonboarding.com
- Email: info@samonboarding.co.uk
- Phone: 07845196682/0207 372 357
- WhatsApp messages: 07710392020
- Business Hours: Monday - Friday, 9:00 AM to 5:00 PM